Chinese Speaking Customer Relations Officer (Forex)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Finance/Accounting
  • Deadline:
    Open
  • Languages:
    Chinese (Mandarin), English

Job Description:

Advance Career on behalf of our client a leading CySEC registered Forex company is seeking to employ a Chinese Speaking Client Relationship Officer.

Responsibilities:

– Assists customers who wish to open a trading account
– Handles welcome calls/call-back requests
– Maintains contact with existing clients to ensure high levels of client satisfaction
– Provides general information in regards to company’s platforms and services offered
– Informs and assists clients in relation to the use of all current and future products
– Provides quality and efficient live support to existing and potential clients
– Maintains professional internal and external relationships that meet Company’s core values
– Delivers service and support to customers through live chats, emails, phone calls and meetings
– Collects customer feedback and follows up e.g. requests for new products and services
– Suggests ideas and actions to develop the market
– Coordinates with the marketing departments in regards to planning seminars, expos and translations of
certain campaigns

Qualifications:

– University Degree preferably in Finance or Economics
– Previous relevant working experience will be considered an asset
– Excellent command of the Chinese and English language
– Computer literacy with very good working knowledge of Microsoft Office applications

Benefits:

An attractive remuneration package will be offered to the successful person.

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