Client Support Agent

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Customer Service, Forex
  • Deadline:
    Open
  • Languages:
    English

HotForex is an award winning forex and commodities broker providing trading services and facilities to both retail and institutional clients. Operating under the brand name “HotForex”, HF Markets Europe Ltd. is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) and the Company holds a Cyprus Investment Firm license with number 183/12 and may freely provide cross-border services in other Member States and Countries.

Position: Client Support Agent
Department: Client Support
Reports To: Head of Client Support

RESPONSIBILITIES & DUTIES:

• Deals directly with clients through phone, email and/or live chat
• Obtains and evaluates all relevant information to handle inquiries correctly
• Responds promptly to customer inquiries, handling and resolving them accordingly
• Records details of all inquiries, comments and complaints
• Communicates and coordinates issues with other departments
• Directs requests and unresolved issues to the designated person/department
• Assists new clients with the account opening process
• Provides client with relevant information regarding the website, promotions and products
• Communicates with precise and correct information at all times
• Informs clients via their account of any changes that concern them
• Is an ambassador for the company and provide high level service through the necessary channels

REQUIREMENTS:

• University/College Degree
• Fluency in English and an additional language
• I.T. Proficient
• Minimum 2 years experience in Customer Support or HORECA roles
• Able to work shifts across 24/5 rota
• Excellent communication and organisational skills

BENEFITS:

A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hotforex.com/careers
All applications will be treated as confidential.

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