Customer Support Officer (Forex)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Customer Service, Forex
  • Deadline:
    Open
  • Languages:
    English

Job Description:

Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a Customer Support Officer.

Responsibilities:

– Delivers service and support to customers through live chats, emails and phone calls
– Provides answers to customers by identifying problems, researching answers and guiding customer
through corrective steps
– Handles and resolves customer complaints
– Provides information to customers in regard to Company’s services and products
– Provides quality service and support in a variety of areas including but not limited to System/technical
troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
– Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best
interest of both customer and Company
– Inform customers about internal regulations and procedures of Company
– Follow up on the progress of the response to the customer
– Performs general Back Office and Clients Accounting Department duties during night/evening shifts,
– Updates Customer records
– Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
– Provides feedback on the efficiency of the customer service process

Qualifications:

– University Degree is an advantage but not a must
– Excellent command of the English language
– Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
– Flexible, outgoing, problem solving skills, excellent communication skills
– Any knowledge of FX industry is considered an advantage
– Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)

Benefits:

An attractive remuneration package will be offered to the successful candidate.

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