German Speaking Customer Relations Officer (Forex)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Finance/Accounting, Forex
  • Deadline:
    Open
  • Languages:
    English, German

Job Description:

Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a German speaking Customer Relations Officer.

Responsibilities:

– Assists customers who wish to open a forex trading account.
– Handles welcome calls/call-back requests
– Maintains contact with existing clients to ensure high levels of client satisfaction.
– Provides general information in regard to the company’s platforms and services offered.
– Informs and assists clients in relation to the use of all current and future products.
– Maintains professional internal and external relationships that meet Company’s core values.
– Delivers service and support to customers through live chats, emails, phone calls and meetings.
– Collects customer feedback and follows up e.g. requests for new products and services.
– Suggests ideas and actions to develop the market.
– Coordinates with the marketing departments in regard to planning seminars, expos and translations of
certain campaigns.

Qualifications:

– University Degree preferably in Finance or Economics.
– Native German and a good command of the English language.
– Previous relevant working experience will be considered an asset.
– Computer literacy with very good working knowledge of Microsoft Office applications.

Benefits:

An attractive remuneration package will be offered to the successful candidate.

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