Japanese Speaking Customer Relations Officer(Forex)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Customer Service
  • Deadline:
    Open
  • Languages:
    English, Japanese

Job Description:

Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a Japanese speaking Customer Relations Officer.

Responsibilities:

– Handles welcome calls/call-back requests.
– Maintains contact with existing clients to ensure high levels of client satisfaction.
– Provides general information in regards to the Company’s platforms and services offered.
– Informs and assists clients in relation to the use of all current and future products.
– Provides quality and efficient live support to existing and potential clients.
– Assists customers who wish to open a forex trading account.
– Maintains professional internal and external relationships that meet Company’s core values.
– Delivers service and support to customers through live chats, emails, phone calls and meetings.
– Collects customer feedback and follows up e.g. requests for new products and services.
– Suggests ideas and actions to develop the market.
– Coordinates with the marketing departments in regards to planning seminars, expos and translations of
certain campaigns.

Qualifications:

– University Degree preferably in Finance or Economics
– Previous relevant working experience will be considered an asset
– Excellent command of the English and Japanese language
– Computer literacy with very good working knowledge of Microsoft Office applications

Benefits:

An attractive remuneration package will be offered to the successful candidate.

location