Spanish speaking Client Support Agent (Forex)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 year ago
  • Category:
    Customer Service
  • Deadline:
    Open
  • Languages:
    English, Spanish

Job Description:

Advance Career Ltd, on behalf of our client a leading CySec regulated organisation located in Larnaca is seeking to recruit a Spanish speaking Client Support Agent.

Responsibilities:

– Deal directly with clients through phone, email and live chat
– Obtain and evaluate all relevant information to handle inquiries correctly
– Respond promptly to customer inquiries, handling and resolving them accordingly
– Record details of all inquiries, comments and complaints
– Communicate and coordinate issues with other departments
– Direct requests and unresolved issues to the designated person/department
– Assisting new clients with the account opening process
– Provide clients with relevant information regarding the website, promotions and products
– Communication precise and correct information at all times
– Inform clients via their account of any changes that concern them
– Be an ambassador for the company and provide high level service through the necessary channels

Qualifications:

– University/College Degree
– Fluency in English and Spanish
– I.T. Proficient
– Minimum 2 years experience in Customer Support or HORECA roles
– Excellent communication and organisational skills
– The successful candidate must be able to work shifts on a 24/5 rotation

Benefits:

An attractive remuneration package will be offered to the successful candidate.

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